To designate an authorized representative, you must submit a written statement to a local DHS Service Center. An authorized representative is a person you choose to get your benefits for you. You or an authorized representative may activate the card. 4:45 p.m.*ĮBT Card Distribution Center: 1649 Good Hope Road SE Your EBT card will arrive in a plain, all-white envelope so please carefully look for it in the mail.Ĭustomers without a fixed mailing address may pick up their EBT card at one of the following EBT Card Distribution Centers:ĮBT Card Distribution Center at 645 H Street NE Customers may expect to receive their EBT card within five to seven days and are not required to visit the EBT Office to receive their card. New and replacement Electronic benefit transfer (EBT) cards are mailed to the customer's address on record with DHS by Fidelity Information Services (FIS) - the District's EBT card distribution company. Important information for traveling outside the District with your EBT card ( English - (Español) Spanish - (አማርኛ) Amharic).See Pandemic EBT Cards Activation Instructions below. Activating a new EBT card for P-EBT Customers Only?.
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